Business Administration Level 3 Pack - download pdf or read online

By Donald C. McFetridge (auth.)

ISBN-10: 1349216364

ISBN-13: 9781349216369

ISBN-10: 1349216380

ISBN-13: 9781349216383

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D. ~ ltls .. l- r . r. luc.! lv. u . o. ':4 t. ~ viad ~ ~~ ktr ~ r•s ~ 7 c. -r ~ ~ ~ .. ~ ~ .... s' f' : -.. rs. xa. ~~ Vic. C. McFetridge, Business Administration Level 3 Pack © Donald C. McFetridge 1991 procedures in CC&J are followed and implemented at all times Associated Skills 1 Operating the telephone system 2 Listening to, and interpreting, information 3 Taking and transmitting oral and written messages 4 Conversing with visitors, disclosing only appropriate information 5 Completing forms and records 6 General interpersonal skills 7 Judgement and decision-making Resources Typewriter or Word Processor Telephone training equipment Pens and pencils Legal Aid leaflets Register of callers Appointments book Tea/coffee-making facilities Miscellaneous magazines for coffee table Reception desk/area Stationery - memo, headed paper, envelopes, etc Telephone Message Pad CUMMING, CUMMING & JONES LTD ----'-------SOLICITORS-----Highgate Hill Road, Hampstead, London HA16 7PJ Telephone: 071 387 1082 Fax: 081 785 3412 Telex: 756371 CUCUJO C 45 46 Cumming, Cumming & Jones Ltd- Scenario During the past year you have been employed as a mail clerk in the mail room of Cumming, Cumming & Jones Ltd- a small expanding group of solicitors practising in Hampstead, North London, and now planning to specialise in matrimonial and probate work.

Bn Alt--s; 3t d'ht.. s'"'cert. ) · C-mjrA-h ! A1b . S"l'f. C. McFetridge, Business Administration Level 3 Pack © Donald C. McFetridge 1991 Associated Skills 1 Using a variety of reference sources 2 Identifying and extracting relevant information 3 Assessing quality and accuracy of information 4 Prioritising tasks where necessary 5 Following implicit and explicit oral and written instructions Resources ABC World Airways Guide British Rail Timetables British Airways Shuttle Timetable Telephone Directories Classified and Street Directories A-Z for London Access to viewdata Copy of the Data Protection Act GRAHAM, MuiR & ALLEN ( D E N T A L S U R G E 0 N S 129-133 Pan Road, Basingstoke, Hampshire RG24 2LK Telephone 0256 76892 Fax 0256 89821 Telex 890236 GRMUAL G 36 ) 37 Graham, Muir & Allen- Scenario You have been working for GM&A for six months now and after your initial induction period, you have been promoted to the post of Personal Secretary to all three dentists.

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Business Administration Level 3 Pack by Donald C. McFetridge (auth.)


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